FAQs

All trampolining slots are available to book online 48 hours in advance.

Availability is as shown on the booking engine.

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The following Jump Jersey equipment is part of the trampoline park:

• Trampolines
  
  
• Dodgeball
  
  
• Airbag
  
  
• Ninja warrior
  
  
• Total wipeout machine

If you want to use any of this equipment, you must book a slot in the trampoline park.

Please note height, weight, age and medical restrictions can apply to some equipment.

The following height restrictions apply to equipment in the trampoline park:

• Trampolines - no minimum height
  
  
• Ninja warrior course - 1.2m
  
  
• Airbag - 1.2m
  
  
• Total wipeout machine - 1.2m

The maximum weight for all equipment in the Trampoline Park is 120kg.

There are no age restrictions to use the trampolines beds, however, under 5s must be accompanied in the arena by an adult who has paid to participate.  

The adult cannot use the same trampoline. However the adult can stand on the safety mat at the side of the trampoline.

Adults are classed as anyone ages 18 years or older.

You must not use Jump Jersey equipment if you have one of the following conditions unless cleared to do so by your GP. 

· Circulatory conditions

· Heart or lung conditions

· Recent surgery

· Back or neck conditions (including rodded back and brittle bones)

· High blood pressure

· Spine, musculoskeletal or head injury

· Pregnancy

Guests with Down's Syndrome or Neck Instability

Les Ormes is an inclusive business, however, your safety and wellbeing is our priority. Therefore customers with Down’s Syndrome and neck instability, prior to taking part in such activities, will be asked to obtain evidence that a GP or paediatrician has screened them using the screening test developed by the British Gymnastics Association for Atlanto-Axial Instability.

Approval for participation signed by the GP or paediatrician shall be provided before taking part in any trampolining activities.

Guests with Achondroplasia

Guests with Achondroplasia (disproportionate Dwarfism) should not participate in trampolining as it is not recommended to perform gymnastics skills which involve repeated jumping or rebounding.

Bookings are firm and slots can't be changed after booking. No Refunds will be given for any cancelled bookings

To add more slots to your booking, you simply need to repeat the booking process.

There is a café in Jump Jersey serving snacks, hot and cold drinks and ice creams. 

Alternatively, the Brasserie is opposite serving food that everyone loves 7 days a week.

You must wear our approved trampoline socks, they can be bought online and are re-useable. Please collect your socks on arrival. 

Correct socks are vital to prevent injury, different parks use different grades of socks.

Jump Jersey socks have been sourced to suit our equipment and give maximum grip. The bright yellow branded Jump Jersey socks also allow our staff to easily verify that all participants are wearing the correct socks.

We offer daily tots trampoline sessions for children 5 years old and under at a reduced rate of £8 the supervising adult is not charged. This session gives you access to the toddler trampolines area only.

The total number of people allowed on the trampoline deck is restricted and this means we are not able to offer tots sessions or discounts at peak times. 

Children under 12 must be accompanied into Jump Jersey by an adult in the following ratios:

For children aged 5 to 11 years old
1 adult to no more than 5 children

Supervising adults need to remain in the café or viewing areas whilst the activity is taking place. 

For children aged under 5
1 adult to each child

A paying adult must accompany children under 5 in the arena. The adult cannot use the same trampoline. However, the adult can stand on the safety mat at the side of the trampoline.

If you're booking for children under 5, we recommend choosing one of our toddler sessions as the price includes an adult.

The Climbing Arena can only be booked online via our booking engine.

All trampolining slots are available to book online 24 hours in advance. Availability is as shown on the booking engine.

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To climb you must meet the following requirements:

Be over the age of 5

Be at least 1 metre tall

Weigh more than 15kg and less than 150kg

You must not use Jump Jersey equipment if you have one of the following conditions unless cleared to do so by your GP. 

· Circulatory conditions

· Heart or lung conditions

· Recent surgery

· Back or neck conditions (including rodded back and brittle bones)

· High blood pressure

· Spine, musculoskeletal or head injury

· Pregnancy

If you have any of the following apply to you, please refer to our terms and conditions for further guidance.

Bookings are final. Once made, bookings cannot be changed or refunded.

The Climbing Arena includes 18 climbing walls, including 2 race walls, and the Stairway to Heaven.

You must wear suitable shoes to climb, preferably trainers or boots.

When booking multiple activities please remember climbing and trampolining require a 15 minute briefing session before starting, so you need to have a clear time gap between these sessions.

Soft play doesn't need a briefing session, so you can book it to start straight after climbing or trampolining.

Children under 12 must be accompanied into Jump Jersey by an adult in the following ratios:

For children aged 5 to 11 years old
1 adult to no more than 5 children

Supervising adults need to remain in the café or viewing areas whilst the activity is taking place.

The Soft Play Area can only be booked online via our booking engine.

All Soft Play Area slots are available to book online 2 days in advance. Availability is as shown on the booking engine.

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The Soft Play Adventure Area has a maximum height restriction of 1.4m.

The Toddler Area has a maximum height restriction of 1m.

No minimum age restrictions apply.

Children under 12 must be accompanied into Jump Jersey by an adult in the following ratios:

For children aged 5 to 11 years old
1 adult to no more than 5 children

For children aged under 5
1 adult to each child

Children must be accompanied in the soft play area at all times.

Adults are classed as anyone ages 18 years or older

Bookings are firm and slots can't be changed after booking.

Hot weather disruption

The maximum operating temperature for Jump Jersey is 25 degrees Celsius. If the temperature, as recorded by Jersey Met, is forecast to exceed 25 degrees 48 hours in advance of your booking, we are required to close Jump Jersey in the interests of health and safety.

In these circumstances we will contact you and endeavor to move your group/party to a different date, however, this does not affect your right to a full refund.

For more details, please read our full terms and conditions.