Privacy Policy

Privacy Policy

What does this policy apply to?
This policy covers information Les Ormes holds about you, however, we obtain it. We collect information at different points during our relationship with you for example: when you browse our website, become a Sports or Swim Academy member and book accommodation or activities, you call or visit our reception, you sign up to our marketing communications and/or to enter competitions or interact with us on social media. 

What information do we collect and why?
We collect different information depending on what you want to do and how you interact with us - browsing our websites, searching for availability for accommodation, sports and activities. We need to tell you what we use your information for and the legal grounds we have to use it. 

What data is collected?
Information about your computer, such as which browser you are using, your network location, the type of connection you are using (e.g. broadband, ADSL etc) and your IP address. This is done through cookies. See our Cookie Policy for more details

What is the data used for?
Improving content and functionality on our websites and booking engines.

What legal grounds do we have for collecting it?
Legitimate interests of Les Ormes to improve its services, like booking accommodation, sports and activities or registering as a sports or swim academy member.

Why is the data collected?
If you book any of our products and services, we may need the following information as a minimum: your name, email address, postal address, telephone number, date of birth, details of other people in your party, vehicles details, the venue you are staying at (Resort or de la Mer), arrival and/or departure dates, number and type of accommodation, sport or activity required, arrival method and time and financial details for payment (held by an accredited PCI compliant partner).

Before undertaking certain sports or activities, we may take necessary information with regard to health and skill level in the interest of health and safety.

What is the data used for?
All of the information we request from you is needed in order to book and provide your holiday, sports booking or activity. We cannot provide your holiday, sports booking or activity without it.

What legal grounds do we have for collecting it?
Performance of a contract.

Use of CCTV on site

Why is the data collected?
We have CCTV in various areas included internal sports area of Les Ormes that continuously record.  

What is the data used for?
We use CCTV footage to assist in monitoring and maintaining security and health and safety within Les Ormes. Where necessary, this footage may also be shared with the authorities for law enforcement purposes and to exercise and defend our legal rights.

What legal grounds do we have for collecting it?
For onsite security and health and safety

Records of accidents and treatments received

What is the data collected?
If you report an accident or injury to us or receive treatment onsite we may need to record such incidents or treatment.

What is the data used for?
We are required by law to keep a record of accidents and treatments.

Contacting Reception  

Why is the data collected?
When contacting reception, our staff may need to take certain pieces of information to further your enquiry or resolve your complaint, these may include name, email address, postal address, phone number and nature of your enquiry or complaint.

What is the data used for?
This information is used to resolve the enquiry, or progress a complaint as appropriate. This will be recorded into the relevant recording systems. The information is also used in case there is a complaint about your holiday, sport or activity. The information will also be used to enable us to learn and continually improve the quality of the service or products we provide.

What legal grounds do we have for collecting it?
For the legitimate interests of Les Ormes to provide customer services and provide you with an appropriate response to your query. We may also use this information in order to exercise and defend our legal rights.

Building profiles and targeting 
Les Ormes may use profiling and screening techniques to ensure that the communications and offers we send you are personalised, relevant and timely. We do this because it allows us to understand your background and enables us to improve our product offering. We also do this so that we can communicate with you in the way that suits you best and to help ensure that you only receive communications and offers that are likely to be of interest to you.

We also use profiling techniques and the information you provide us while you are at Les Ormes to better understand what you like doing, for example, what food and beverage and activities you use. We do this so we can improve our products and services and your experience while you are here.

As part of our profiling activities, we will take into account factors such as geographic, demographic and other information relating to you so that we can better understand your interests and preferences.

Marketing
So that you are the first to hear about our exciting new offers, activities and facilities, we may send you information email (unless you have asked us not to do so). When you book with Les Ormes you have the option to opt out of our marketing communications.

If you have given us your consent to receive marketing communications by email, are a customer of ours or you have previously asked us for information, we may also send you this information by email. However, in every marketing email message we send you, we will give you the opportunity to unsubscribe from our mailings altogether.

We do not provide your personal information to external organisations for their own marketing purposes without your explicit consent.

Shared memberships 
Members are permitted to share their membership booking rights with other members, where this occurs both members have given explicit consent to use their details. Either of the parties can withdraw that consent at anytime online. 

Hot Jar

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site."

How long do we keep your information?
We hold your personal information for as long as is necessary to provide services to you unless there is a requirement to hold that information for a longer period – for example, our insurers require us to hold certain information for certain periods of time, or we may have been subject to a statutory obligation to keep hold of your information. 

You have the right to request we delete your contact details including, telephone, email, address and postcode from our online systems. To exercise this right please email us.    

For further information see our contact details  

Published date 21/9/2020